🎉 Enjoy a Free Oil Change when you sign up today!
📞 24/7 Support
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Contact: +1 (619) 777-0031
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🎉 Enjoy a Free Oil Change when you sign up today!
© 2026 Owl-Let. All rights reserved.
Frequently Asked Questions
Clear answers about our automotive membership, services, billing, and support.
Got Questions? We’ve Got Answers.
Browse our most common questions about memberships, services, billing, and more.
90-Day Warranty
On all repairs
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General Questions
Owl-Let is a premium automotive care provider in San Diego offering repair, maintenance, and membership plans with benefits like roadside assistance, priority service, and warranties.
Our headquarters is located at #2471 Main St Suite #1, Chula Vista, CA 91911. Our main service center is located at 1739 Palm Ave, San Diego, CA 92154.
We service most passenger cars, SUVs, and light trucks (under 10,000 lbs). We do not service heavy-duty commercial vehicles or motorcycles.
Yes! All our technicians are ASE-certified and undergo regular training to stay up to date with modern vehicle technology.
We use high-quality OEM-equivalent parts unless you specifically request OEM. All parts come with a 90-day warranty.
We don’t install customer-supplied parts due to warranty and liability concerns. We guarantee the quality and fit of all parts we install.
Owl-Let Automotive has proudly served the San Diego community since 2015.
Absolutely. We provide a detailed, no-obligation estimate before any work begins. You must approve all services in advance.
Membership Plans
We offer two membership plans: the Personal Plan for $24.99 per month and the Personal Premium Plan for $39.99 per month.
Essential starts at $24.99/month, and Premium at $39.99/month. Pay for the full year upfront and save 1 month of membership.
Yes, you can add up to 4 vehicles per account. This limit is in place for now, but we may expand it in the future.
While you must sign up for a membership to access our services, we offer flexible membership options that give you exclusive benefits, including discounts and priority scheduling.
Towing (up to 10 miles), battery jump-start, flat tire change, lockout service, and fuel delivery (up to 2 gallons).
Your number of roadside assistance uses depends on your plan. Each plan includes a set number of yearly uses, which you can view in your plan details.
Yes, to ensure uninterrupted benefits. You can cancel anytime before the next billing cycle.
Billing & Payments
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover) and Apple/Google Pay.
No setup fees. No cancellation fees. Ever.
We’ll email you and retry in 3 days. If it fails again, your membership benefits will be paused until payment is updated.
Membership fees are non-refundable, but unused service credits (e.g., prepaid oil changes) can be transferred or refunded upon request.
Yes! For repairs over $500, we offer 3- or 6-month interest-free financing through our partner SNAP Finance.
There are no taxes on your monthly subscription. However, taxes will apply only to parts, not labor, as required by California law.
You can update your payment details directly through our Stripe-powered billing portal. Simply log in to your account and go to Billing to access the Stripe payment settings. If you need help, our support team can assist you.
Services & Repairs
We offer a wide range of services, including oil changes, brake repair, tire services, diagnostics, engine/transmission repair, AC service, fluid flushes, electrical work, full engine and transmission swaps, check engine light diagnostics, tune-ups, ECU programming, and more.
For most routine services (oil, tire rotation, inspections), yes! Major repairs may require parts ordering.
Typically 30–45 minutes. Members get express lane access—often done in under 30 minutes.
We currently do not offer loaner vehicles. However, we can assist with recommendations for rental options at a discounted rate.
We’ll contact you immediately with a detailed explanation and estimate. No work is done without your approval.
Yes! We offer a 90-day or 3-month warranty on parts and labor, whichever comes first. We stand by the quality of our work and will make sure you’re satisfied.
Absolutely! Our waiting area includes Wi-Fi, coffee, charging stations, and more.
We cover all of San Diego County. However, additional charges or limitations may apply depending on your membership plan. Please refer to your plan details for specific coverage information.
Roadside Assistance
Average response is under 45 minutes in San Diego County. Wait times may increase during extreme weather or peak hours.
No. Roadside assistance cannot be used for a friend’s vehicle. Your membership is tied to you as the member and the vehicle information listed on your account.
Currently, we do not offer services for electric vehicles. Our roadside assistance is available for traditional gas-powered vehicles only.
Our primary coverage area is San Diego County. For areas outside of San Diego, roadside assistance is available within a 50-mile radius, but please contact us in advance to confirm coverage and any additional charges that may apply.
Privacy & Data
We use bank-grade encryption (SSL/TLS), secure cloud storage, and strict access controls. We never sell your data.
Only with trusted service partners (e.g., payment processors, tow companies) under confidentiality agreements—and never for marketing.
Yes. Email support@owl-let.com with “Delete My Data” in the subject line. We’ll process within 30 days.
All data is stored in secure U.S.-based AWS servers. We do not transfer data outside the United States.
Yes, to enhance your experience (e.g., remember preferences). You can manage cookies in your browser settings.
Support & Contact
Call +1 (619) 777-0031, email support@owl-let.com, or use live chat on our website (24/7).
Monday–Friday: 7:30 AM – 6:00 PM, Saturday: 8:00 AM – 4:00 PM, Sunday: Closed (roadside still available 24/7 for members).
Yes! If you’re not 100% satisfied with any service, we’ll make it right—no questions asked.
We welcome it! You’ll receive a satisfaction survey after each visit. You can also leave a Google or Yelp review.
Yes, we offer flexible plans for businesses with 3 or more vehicles. Our fleet team can provide a custom quote based on your needs. Reach out to get started!
We take feedback seriously. Email sales@owl-let.com. A manager will respond within 24 business hours.
Works with every major car brand — no exceptions.
Join 10,000+ drivers who trust Owl-Let with their Toyota, Ford, Honda, Acura, Audi, BMW, and more.
Works on all model years (1965–2026)
No extra hardware needed
Sedan, SUV, Truck, EV, Luxury
We're here to help
With offices United States and 24/7 support, we're always ready to assist you.
< 2 hours
Average Response
98%
Customer Satisfaction
12+
Languages Supported
24/7
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Our Corporate Office
Visit us at one of our corporate locations or connect with us remotely.
Chula Vista, CA
Mon-Fri 8AM-5PM PST
#2471 Main St Suite #1,
Chula Vista, CA,
91911
+1 (619) 777-0031
Need immediate help?
Send us a message
Fill out the form and our team will get back to you within 24 hours.
support@owl-let.com
+1 (619) 777-0031