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Privacy Policy
Your trust matters. We protect your personal and vehicle information with care and transparency.
Privacy Policy
Last Updated: December 15, 2026
At Owl-Let — Trusted Auto Repair & Fleet Memberships | 24/7 Car Repair & Roadside Assistance, your privacy is non-negotiable. This policy explains—in plain language—how we collect, protect, and respect your personal and vehicle data when you use our services, website, or membership program.
All data is protected with industry-standard encryption.
We never sell your personal information to third parties.
You can access, correct, or delete your data anytime.
1. Information We Collect
- Personal Details: Name, email, phone, address, and payment info.
- Vehicle Data: Make, model, year, VIN, mileage, and full service history.
- Account Activity: Login times, membership tier, appointment history.
- Device & Usage: IP address, browser type, pages visited (via cookies).
2. How We Use Your Information
We only use your data to deliver and improve your experience:
- Perform repairs, maintenance, and roadside assistance
- Manage your membership benefits and send service reminders
- Process payments securely and issue digital invoices
- Respond to support requests and feedback
- Ensure legal and warranty compliance (e.g., 12-month repair records)
3. Sharing & Third Parties
We do **not sell or rent** your personal information. We only share data when necessary:
- Trusted Partners: Payment processors (Stripe, PayPal), SMS services (Twilio), and cloud hosting (AWS)—all under strict confidentiality agreements.
- Legal Obligations: If required by law, subpoena, or to protect safety/rights.
- Business Transfers: In case of merger or acquisition—your data remains protected under this policy.
4. Data Security
We employ robust technical and organizational measures:
- SSL/TLS encryption for all data transmissions
- Secure, access-controlled cloud storage (AWS)
- Regular security audits and employee training
- PCI-DSS compliance for payment processing
While no system is 100% immune to risk, we treat your data as if it were our own.
5. Your Privacy Rights
Depending on your location (e.g., California, EU), you may:
- Request access to or a copy of your personal data
- Correct inaccurate or incomplete information
- Delete your data (subject to legal retention requirements)
- Opt out of marketing communications
- Object to or restrict certain processing
To exercise these rights, email us at support@owl-let.com. We respond within **30 days**.
Data Retention
We retain your data only as long as necessary—for service delivery, legal compliance (e.g., 3 years for tax), or warranty support (12 months).
Children’s Privacy
Our services are for adults only. We do not knowingly collect data from anyone under 18.
Questions or Concerns?
Our team is here to help—privacy isn’t just policy, it’s a promise.
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